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About Us Our Contact details:
VOIP STORE
D10 Seedbed Centre Davidson Way
Romford
Essex RM7 0AZ
United Kingdom
Phone: 0800 298 8011
Fax: 01708 747648
Email: sales [at] voipstore [dot] co [dot] uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Delta, Switch & Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule The majority of orders are dispatched via couier to anywhere in the UK. Typically, orders are dispatched the same day for orders received before 2:00pm for next day delivery, subject to stock availability.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges VAT will be applied to ALL orders at the current rate of 17.5%
Credit Card Security We use HSBC to undertake our Credit Card Authorisation services. We use the highest level of encryption currently available (128 Bit). When buying goods or services online it is always a good idea to check that you are using a secure payment service - look for the yellow padlock on the bottom of your browser.
Guarantee Westlake Communications Ltd warrants that the Goods are of satisfactory quality and all items will be covered by a manufacturer's warranty term of 12 months from the date of purchase. If an item is faulty during the manufacturer's specified warranty period then the buyer should contact Westlake Communications Ltd to arrange for the item to be returned to the manufacturer for repair under warranty. The warranty process and timescales for warranty repairs is different for each manufacturer, the approximate lead time will be advised at the time of making your warranty claim with Westlake Communications Ltd.

As an indication of the varying repair lead times we have listed below some of the lead times from leading manufacturer's to deal with warranty repairs.

Panasonic 5-7 working days
Siemens 5-7 working days
Telecom FM 2-5 working days
Teltonika 10-14 working days
Polycom 30-35 working days

If the Buyer wishes to make a claim under this warranty, the Buyer shall give written notice to Westlake Communications Ltd within 30 days of the discovery of the defect and give Westlake Communications Ltd a reasonable opportunity to inspect the Goods in question.

Westlake Communications Ltd shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of Westlake Communications Ltd. Westlake Communications Ltd's liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 298 8011 (International +44 0800 298 8011) or fax us on 01708 747648 or write to us at D10 Seedbed Centre Davidson Way Romford Essex RM7 0AZ United Kingdom
Privacy Policy Westlake Communications Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy The Buyer shall inspect the Goods immediately upon receipt and shall notify Westlake Communications Ltd via email within 7 days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to Westlake Communications Ltd. The goods will then be tested and if found to be defective or damaged will be repaired or replaced under warranty. Items that are found not to be faulty shall be returned and the customer will be liable for additional delivery charges.

Goods can only be returned upon confirmation by a Westlake Communications Ltd representative. The customer will need to complete and sign a returns form (RMA) detailing the fault which will need to be faxed to 0870 443 9045. The customer will be issued a counter signed RMA form with RMA number which must be included in the package when returned. The items must be returned with all their original packaging, with the packaging unmarked - the item should then be packaged in a seperate delivery box so that no damage occurs to the packaging during transportation. Faulty items will be repaired and returned under warranty. Items that are found not to be faulty shall be returned and the customer will be liable for additional delivery charges.

Items that are not faulty can be returned with a re-stocking charge of 30% but only when agreed beforehand by a representative of Westlake Communications Ltd. Any special order item or configuration charge cannot be refunded.

consumers rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

The above directive does not apply to business to business transactions - as outlined in the directive "business" includes a trade or profession and "consumer" means any natural person who, in contracts to which these Regulations apply, is acting for purposes which are outside his business.
Remittance Terms Payment is with order via credit or debit card - customers wishing to purchase items on account should contact the Westlake Communications sales department on 0800 298 8011 to discuss setting up an account.

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